Frequently Asked Questions
FAQ
Do you have questions about our shop, festival merchandise, or ordering processes? You can find the answers here:
Shop and merchandise information
The Rock im Park Boutique is the official online shop for Rock im Park merch – with T-shirts, hoodies, caps, accessories and special drops for fans of the legendary festival at the Zeppelinfeld in Nuremberg.
You can only get official Rock im Park merchandise here in the boutique or on-site at the festival.
Many of the products you can purchase online will also be available at the festival. However, there are Online Exclusives and there will be a larger selection on-site, especially accessories, as well as our Shirt of the Day. So if you're a rock ultra, it's best to keep an eye on both.
Artist merchandise is available on-site at the festival or in the respective artists' online shops. No artist merchandise is offered in the Rock im Park boutique.
Shipping and Delivery
Shipping costs and delivery times vary depending on the country and chosen shipping method – you can find all the information under Delivery Times and Shipping Costs.
We deliver to all countries within the EU (European Union) and to the United Kingdom (UK). Details can be found under Delivery Times and Shipping Costs. view.
We will ship your order as quickly as possible, usually within 2 working days – you will receive a shipping confirmation with a tracking link via email as soon as your shipment is on its way.
Unfortunately, we have no influence on the speed of the parcel delivery services; you can find guidelines and experience regarding delivery times here.
During periods with high order volume (e.g., shortly after the festival or shortly before Christmas), processing may take a little longer - please understand, we are doing our best :)
No problem! You can return or exchange your order free of charge within 30 days .
Simply contact us at service-rockimpark@spreadgroup.com or via the contact form.
Our customer service team will explain the process to you and get back to you as soon as possible.
In our boutique you can pay by credit card (Mastercard, Visa, American Express), Klarna Pay Later, PayPal, Apple, Google Pay, Shop Pay, USDC and other local providers.
On-site at the festival merchandise stand
As with the entire festival, payment is exclusively cashless via a cashless system using a chip attached to the festival wristband, which is loaded with credit; alternative payment methods such as cash, credit or debit card are not accepted on the grounds - but there are top-up stations on site where you can load credit onto the chip with a card or cash.
Sustainability
Today we bear the responsibility for tomorrow. The sustainability of our products is very important to us. That's precisely why we chose Spreadshirt as our merchandise manufacturer: you can find more information about sustainability here.
All items are produced via Spreadshirt using a print-on-demand process. This means that we only begin production of your order once you have completed your purchase (excluding leftover festival merchandise). As a result, compared to conventional off-the-rack products, you not only receive your own personalized item, but also a particularly sustainable one. Because:
- We use the best digital direct printers on the market, which are characterized by completely non-toxic and 100% biodegradable inks as well as waterless printing.
- We produce completely paperless, saving over 8 million sheets of paper per year, which corresponds to approximately 767 trees.
- We provide you with the exact measurements and size recommendations for all our products, so that your new favorite item really fits you and doesn't have to be returned.
Thanks to our high quality standards, our return rate is very low. Should returns occur, they are donated to charity or recycled through specialized partner companies.
In many cases, our customer service team can find a solution with you that avoids unnecessary back-and-forth shipping of packages. For the sake of your time and the environment!
We plan our stock so that as little as possible remains after the festival. However, if there are any leftovers, they will be sold here in the boutique and not destroyed. So it's always worth checking back :)
These items are naturally strictly limited and not produced using the standard print-on-demand method.
Newsletter and Offers
Simply sign up for our newsletter! You'll receive information about new products, festival drops, and exclusive offers directly via email. Of course, you can unsubscribe at any time.
Special promotions, new drops or other information will be announced exclusively via newsletters and the official social media channels.
All customer data is processed in accordance with the General Data Protection Regulation (GDPR). You can find all the information about this in the privacy policy.
General
The festival will take place from June 5th to 7th, 2026 at the Zeppelinfeld in the heart of Nuremberg – we look forward to tens of thousands of fans and absolute top acts like LINKIN PARK, IRON MAIDEN, VOLBEAT, BAD OMENS, LIMP BIZKIT, PAPA ROACH and many more!
You can find all the information about the festival on the Rock im Park homepage.
If you haven't found your answer in these FAQs, our team is always happy to help. Please contact us at service-rockimpark@spreadgroup.com or via the contact form.
